Contact Us

This page covers contact details for emergencies, personal crises, contacts for Hero issues, other non-urgent issues and some helpful for everyday life, utilities, tradespeople and services.

Hero Contacts

Owners Corporation Committee

For questions and messages to the Committee, its role, meetings, decisions, minutes, policies, communications.

Owners Corporation Management

Fawkner May Pty Ltd, Principal Rick Deering for questions and messages about fees, finances, Annual General Meetings, legal issues, insurance, tenders/contracts, common property, fobs and keys.
Email or phone 1300 798 299

Building Manager

Centric Facilities Pty Ltd, Director Daniel Hanily for building issues, renovations/works, excessive noise, moving in & moving out, access to the building, large deliveries, safety/emergency incidents, damage to common property.
Email to the Building Manager for all non-urgent issues is or the Building Manager’s Office 03 9666334
Emergencies ONLY: 0417124519          

Emergencies In or Outside Hero

Police / Fire / Ambulance: Call 000

Local Police Station – 204 Bourke Street Melbourne 24/7: 03 9637 1100

Hospital Emergency Departments
The closest 24/7 Hospital Emergency Departments addresses are as follows:

  • Royal Melbourne Hospital – 300 Grattan Street, Corner Royal Parade Parkville: 03 93427009
  • Epworth Private Richmond – 62 Erin Street Richmond: 03 95063000
  • St Vincent’s Hospital – 41 Victoria Parade East Melbourne: 03 92312211
  • Royal Victorian Eye and Ear – 32 Gisborne Street East Melbourne: 03 99298666
Coronavirus (COVID-19) Victorian Dept of Health and Human Services Hotline

If you think you may have the coronavirus (COVID-19) call the 24/7 hotline: 1800 020 080

Personal Crises

For access to urgent assistance for anyone suffering a personal crisis and those trying to assist see:

  • Lifeline – 24/7 Crisis Support and Suicide Prevention: 13 11 14

  • Beyond Blue – 24/7 Support Service: 1300 22 4636

Non-Urgent Government Contacts for Medical and Health Advice

For non-urgent medical and health advice 24/7 these Victorian and Commonwealth Government services are available:

  • For medical or health advice 24/7 call the after-hours GP helpline: 1800 022 222 
  • For direct contact with a registered nurse for caring, professional health advice, call Nurse-On-Call 24/7: 1300 60 60 24
  • The Home and community Care Program for Younger People and the Transition Care Programs provide in-home help with wound care and rehabilitation, as well as with help getting appointments
  • For home-care options for people with disabilities call the Disabilities Intake and Response Services: 1800 783 783
  • For general advice about age care issues contact My Aged Care: 1800 200 422
Reports/Complaints of Excessive Noise Outside the Building

If you wish to know more about dealing with excessive noise from outside the building see below:

For excessive noise requiring urgent attention, eg late-night music, parties, works/machinery, you can call:

  • City of Melbourne Noise 24/7: 03 96589774
  • Police: 000
  • Breaches can be reported to City of Melbourne: 03 96589658
Tradespeople, Removalists, Services

Hero Owners Corporation does not make recommendations for contracting tradespeople or other services. We suggest you consider looking at the comprehensive lists and comparisons on the Choice website or others like it for tradespeople and service provider comparisons:

City of Melbourne Services and Inquiries

For ratepayer and information about City of Melbourne services: visit or phone 03 96589658 

Reporting Non-Urgent Crime

The Victoria Police have a website and a 24/7 hotline for reporting non-urgent crime and to seek police assistance eg reporting a theft, lost property, property damage: visit or phone 131444

Quick Links

Owners Corporation Management – Owners Only Portal

Owners Corporation Management

Fawkner May Pty Ltd – Principal Rick Deering
Or phone 1300 798 299

Building Management

Centric Facilities Pty Ltd – Director Daniel Hanily
Email the Building Manager for all non-urgent issues:
Or call the Building Manager’s Office on 03 9666334


Telephone Boxes at Russell St Post Office

Telephone Cables under Hero for City Residents 1950s to 1990s